GENERAL TERMS AND CONDITIONS FOR OUR GUESTS RESERVATIONS
The rates include the VAT, do not include breakfast and city tax that is
4€/person/day for a maximum of 10 consecutive days. Not applicable to
children younger than 12 years and to the residents in Florence.
CANCELLATIONS AND REIMBURSEMENTS
A) Cancellations must be received in writing (by letter, fax or e-mail).
B) Cancellation fees:
If cancelled up to 7 days before date of arrival, no fee will be charged. If cancelled later, the total price of the reservation will be charged.
Free! One child under 3 years stays free of charge in a baby cot.
Free! One child under 3 years stays free of charge when using existing beds.
One child from 4 to 12 years is charged 50 % of the room stay per night and person in an extra bed.
C) Any early departure will be considered a cancellation.
D) In the case of no-show or early departure, advance deposit will not be refunded and a fee charged to credit card up to 100% of entire stay booked.
E) Penalties for cancellations will be transformed into credits for stays at Palazzo Alfani within six (6) months of cancellation.